Shipping and Returns

Shipping Policy

Orders are generally processed same day or next day. Free shipping for deliveries within the continental United States via best-way (either UPS, FedEx Ground, or USPS) for orders over $30. Orders under that amount have a flat shipping fee of $5. Due to a larger box size and weight, pickleball nets have a flat shipping fee of $15. For expedited/overnight orders, or any delivery to Hawaii, Alaska, or outside of the continental US (including Canada), please contact Vulcan Customer Service for a shipping price and to place your order.

Pickleball Paddle Warranty Policy

Vulcan Pickleball Paddles are covered by a 1-year limited warranty against manufacturing defects in materials or workmanship.To begin the paddle replacement process, fill out this Google Form. Once the form is complete, Vulcan Customer Service will reach out in 5-7 business days about the next steps.

Return Policy

Your complete satisfaction is very important to us. For any returns, shipping damages, or questions/problems about your product or delivery, please contact Vulcan Customer Service. All pickleball products are covered by a 30-day Satisfaction Guaranteed playtest, but must be returned in like-new condition.

Vulcan Customer Service
1.800.826.6373 (within USA)
1.501.760.6888 (international calls)
1.501.760.6999 (fax)
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